Webinars - FAQs

Due to high levels of demand on our Helpline from bereaved families and those supporting them, we would ask that you please avoid using our National Helpline/Live Chat for webinar enquiries. These FAQs should support you with any queries. If you have used the troubleshooting suggestions and are still experiencing difficulties, please email [email protected]

*Please note that from 1/6/2020, all Zoom users will be required to update to Version 5.0*

Is there a charge for this webinar?

Yes. Unless otherwise indicated, the Bereavement Awareness webinars costs £20 per person for the 90-minute training. As a charity providing bereavement support and training, these webinars were offered free of charge for a limited time during the summer.

The course is showing on Zoom as being full. What do I do now?

If the course is shown as being “full” we have reached our capacity for attendance. You may like to check alternative times and dates on the site. Some sessions will be repeated if demand is high and an email notification will be sent when the next set of dates are announced.

I did not receive a confirmation email when I registered

Please check your spam or junk folder. The email will have been sent to the email address you registered with, so please check all in-boxes and that your email address was entered accurately on the registration page.

I have lost/deleted my email confirmation, how can I access the webinar?

A reminder email will be sent to the registered email addressed one hour before the start of the webinar. This will contain a duplication of your joining instructions.

How long is the webinar?

The Bereavement Awareness Training webinar takes approximately 1.5 hours, depending on the number of questions asked by delegates.

Will I be heard or need to speak during the webinar?

No. your audio will be automatically muted, but you will be able to communicate through polls and the Q&A function where you can post questions throughout the webinar. These may be answered with a reply message or discussed verbally by the facilitator.

Will I be seen on the screen?

No. Your camera will be automatically disabled throughout, so no one will be able to see you.

How long does it take to connect to the webinar?

This will depend on your computer set up and internet settings, although it can take several minutes to connect to the Zoom platform. You are welcome to join a few minutes before the actual start time and wait for the session to start.

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It is important to tell a child of any age when someone important in their lives has died, and ideally this is done by someone who is closest to them.
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Children and young people grieve just as much as adults but they show it in different ways. Find out how you can help them and more about child grieving.
Grieving for a child of any age

The agony of losing a child of any age is unparalleled. There is no age or point in time that makes it any easier. No parent expects to face the death of their child and no grandparent expects to lose their grandchild.
When a grandparent dies - the impact on children and young people

The death of a grandparent is often a child or young person’s first encounter with the death of someone important. Parents have a great deal to manage when their own parent or carer dies. There is the grief associated with their own loss, but also the reactions and responses of their children to the death of a grandparent.
Children's understanding of death at different ages

Babies and young children have no understanding of the concept of death yet, long before they are able to talk, babies are likely to react to upset and changes in their environment brought about by the absence of a significant person.
Child Bereavement UK training

Child Bereavement UK designs and delivers training for professionals in health and social care, education, the emergency services and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
Contact us

Contact details for our Helpline, departments and services.
When your baby dies

When a baby lives only a short time or dies before birth due to miscarriage, stillbirth or a painful decision to end the pregnancy, people may assume that the loss is not important. This is simply not the case.
Children's understanding of death at different ages

Guidance on children's understanding of death at different ages and stages of development.
UK death & bereavement statistics

A parent of children under 18 dies every 22 minutes in the UK; around 23,600 a year. This equates to around 111 children being bereaved of a parent every day.