Due to high levels of demand on our Helpline from bereaved families and those supporting them, we would ask that you please avoid using our National Helpline/Live Chat for webinar enquiries. These FAQs should help with enquiries, but if not, please email [email protected]. For school related enquiries, please email [email protected].

Can I get an invoice for training?
For Bespoke training, we are able to offer an invoice payment option. However, unfortunately for Eventbrite webinars, we aren’t able to offer invoice payment options at this time. We appreciate this is usually a convenient way to pay and we will be looking into how we can offer this in the future when we have further resources.

Can I get a tax/VAT receipt for the training I attended?
Child Bereavement UK is a charity and does not charge any tax or VAT. Your Eventbrite confirmation is the only receipt we can provide for your purchase.

I want to attend a webinar but the sales on Eventbrite have finished. Can I still register to attend?
Once the sales have ended on Eventbrite, no further attendees can be added unfortunately.

The webinar I want to attend is sold out. How can I find out about new dates being added?
We do send out Training newsletters to provide an update on our training offering – you can sign up here
Another way is to keep an eye on our website where we will be updating links as soon as we add more dates
I am interested in some Bespoke training for my organisation?
Please email us at [email protected] and provide us with as much information as possible regarding your request (eg. what specific contents you’re wanting; what are you hoping to get out of the training; number of attendees; profession of attendees; any other information that is helpful).

I was told I would receive a Certificate of Attendance after the webinar but have still not received?
If you attended one of our 3 hour webinars, we will attempt to email out certificates within 1 week of the webinar where possible. If you attended one of our shorter webinars, certificates are usually accessed online after feedback has been given via the survey or sent within 48 hours after the webinar. If you have not received your certificate, please email us the date and title of the training you have attended.

I can no longer attend the webinar I have paid for. Can I get a refund?
Please see our terms and conditions for full details on our refund and cancellation policy.

I can no longer attend the webinar on the date I have booked. Can I transfer my registration to another event?
In some instances we may be able to accommodate such requests. Please email us to see if this is possible with at least 72 hours’ notice.

I still haven’t received joining instructions for the webinar?
We will usually email out joining instructions the 1-2 days before the webinar in most cases. If you have not received them, firstly double check your junk/spam folder; then check your Eventbrite order to ensure you have provided us with the correct email.

Can I speak to someone about receiving some bereavement guidance or support?
Please contact our National Helpline (Free call 0800 028 8840 - Monday to Friday 9-5pm); our Live Chat on the website or alternatively email our Support team.

Will I be heard or need to speak during the webinar?
It depends on the webinar. Usually for our Bereavement Awareness Training webinars and Lunch & Learn Series, your audio and video are disabled but you can ask questions via the Q&A. For our 3 hour webinars which are more interactive, your video and audio will be enabled.

Are any of your webinars recorded so that I can watch them later?
Unfortunately at this current time, we aren’t offering a recorded webinar option.

What happens if I am running late for the webinar?
Latecomers will not be admitted 10 minutes after a webinar start time, so please ensure you allow plenty of time.

What platform will the webinars be on?
We will be using Zoom for our webinars (unless otherwise indicated) which requires a strong connection. Do ensure that you have no restrictions accessing Zoom at your workplace. You can download the latest version of Zoom here. You can test your connection here. If you have any issues connecting, please see Zoom’s troubleshooting page.