Online virtual training and webinar FAQs Due to high levels of demand on our Helpline from bereaved families and those supporting them, we would ask that you please avoid using our National Helpline or Live Chat for training enquiries. These FAQs should help with enquiries, but if not, please email [email protected]. For school related enquiries, please email [email protected]. Can I get an invoice for training?For Bespoke training, we are able to offer an invoice payment option, however, we are unfortunately not able to offer invoice payment options for Eventbrite bookings at this time. We appreciate that invoicing can be a convenient way to pay but we do not have the resource capacity to deal with the volumes and this is also why we have tried to keep our costs as low as possible. Please contact [email protected] if you have a concern. Can I get a tax/VAT receipt for the training I attended?Child Bereavement UK is a charity and does not charge any tax or VAT. Your Eventbrite confirmation is the only receipt we can provide for your purchase. I want to attend a training event but the sales on Eventbrite have finished. Can I still register to attend?Once the sales have ended, no further attendees can be added on Eventbrite. However, do get in touch with us at: [email protected] and we can check if there are any places available and will see if we can help.The training I want to attend is sold out. How can I find out about new dates being added? The best way to find out about upcoming courses is by signing up to our training newsletter here. You can also check our latest courses and dates here. We do send out Training newsletters to provide an update on our training offering – you can sign up here. How do I enquire about bespoke training? Please email us at [email protected] and provide us with as much information as possible regarding your request, for example specific topics, learning outcomes, group size and profession. When will I receive my Certificate of Attendance after the training I attended?If you attend one of our 3-hour training courses, we aim to email out certificates as well as the e-pack of the slides within one week. If you attend one of our short webinars, certificates are usually accessed online after you have given feedback via the survey and are sent within 48 hours of the webinar. If you have not received your certificate, please email us the date and title of the training you have attended. I can no longer attend the training I have paid for. Can I get a refund?Please see our terms and conditions for full details on our refund and cancellation policy. I can no longer attend the training on the date I have booked. Can I transfer my registration to another event?In some instances we may be able to accommodate such requests. We will need a minimum of 3 working days to transfer to another date, except in exceptional circumstances. Please email us at [email protected] to request a transfer. When will I receive joining instructions for the training I've booked?We aim to email joining instructions one to two days before the training. If you have not received them, please double check your junk/spam folder; then check your Eventbrite order to ensure you have provided us with the correct email address. If this is still unsuccessful please email us at [email protected] Can I speak to someone about receiving some bereavement guidance or support?Please contact our National Helpline (Free call 0800 028 8840 - Monday to Friday 9-5pm); our Live Chat on the website or alternatively email our Support team.Will I be heard or need to speak during the training? It depends. If you are attending one of our 3-hour online virtual training sessions then we will be able to see you and hear you and you will be able to interact with the other delegates and the facilitator. If you are attending a 60 – 90 minute webinar session, your audio and video are automatically disabled but you can ask questions via the Q&A function.Are any of your webinars recorded so that I can watch them later?Unfortunately at this current time, we are unable to offer a recorded option. What happens if I am running late for the training?Latecomers will not be admitted 10 minutes after the start time, so please ensure you allow plenty of time. If you know you are going to be late then please let us know well in advance and we can let the facilitator know, but please be aware that we cannot guarantee that we will be able to accommodate this. In the event of a technical issue at our end we will allow time for this to be sorted so that you do not lose out on training time.What platform will the training be on? We use Zoom for our training (unless otherwise indicated) which requires a strong internet connection. Do ensure that you have no restrictions accessing Zoom at your workplace. You can download the latest version of Zoom here.