Training Bookings Frequently asked questions Training terms and conditions In order to keep our training cost effective and accessible, we have certain booking terms and conditions. Please ensure that you have read and understood these before booking on to any of our online courses, face-to-face sessions or bespoke training. Online webinars – up to 1.5 hours All our webinars are non-refundable Each ticket is for individual entry to the webinar. Out of courtesy to all attendees, our aim is for courses to start on time. Unless there are mitigating circumstances such as technical issues at our end, or we have agreed late admittance with you in advance, we are unable to admit latecomers if you are more than 10 minutes late as this can be disruptive for other participants and the trainer. Late attendance is classed as a cancellation and is non-refundable. Online interactive training sessions - 3 hours We will accept cancellation of bookings up to five working days before the course. However, no refund or credit will be given for bookings cancelled less than five days before the course, or for non-attendance. The refund will be for the course amount less the Eventbrite booking fee. All late attendance will be classed as a cancellation and will therefore be non-refundable. Please check your Zoom access and IT settings in advance of the event as we cannot accept late entries. Details about technical requirements for Zoom can be found on our FAQs page. We cannot accept any responsibility for technical issues that are a result of your own access issues such as poor Wi-Fi or Zoom being blocked within your workplace so please check in advance. Each ticket is for individual entry to the training course. Certificates of attendance will be provided for each individual that attends and completes the full training. To ensure a mixed group of participants, a maximum of five individuals from the same organisation may attend any one training event. Study days and conferences We will accept cancellation of bookings for all study days up to 28 days in advance, however a £25 administration fee will be charged. No refund or credit will be given for bookings cancelled less than 28 days before the course or for non-attendance. All fees must be paid before the date of the course. We reserve the right to change the venue, but alternative venues will be in the local area and appropriate for the purposes of the training. Conference booking fees are non refundable. Cancellations by Child Bereavement UK In the unlikely event that it is necessary for Child Bereavement UK to cancel a course, due to low numbers or other unforeseen reasons, notice will be given as soon as possible. Rescheduling options will be provided if possible, or if a refund is preferred, a full refund will be sent to the details provided upon registration. Child Bereavement UK is not responsible for any additional expenses incurred by individuals or organisations. Bespoke training All bespoke training agreed directly with an organisation will be confirmed in writing before the event and agreed by both parties. A 25% deposit will be invoiced prior to the event. This deposit will be returned in the unlikely event that Child Bereavement UK has to cancel the event but will not be refunded should the organisation cancel. Child Bereavement UK will work with the organisation to ensure that the dates are suitable but it is the responsibility of the commissioning organisation to fill the course. In the event that there are fewer than six attendees then we will work with the organisation to find an alternative date, but in the event that this is not possible the training event will be cancelled. The cost of the training includes an e-pack of key course slides and any relevant materials. This is sent out after the training along with the certificates. Child Bereavement UK will also carry out an evaluation and share this with the organisation. Recording of the training is forbidden unless agreed in advance. All training is carried out on the Child Bereavement UK Zoom platform or face to face unless agreed otherwise. Travel expenses will be agreed before the event and are invoiced separately after the event.