Training terms and conditions We aim to keep our training cost effective and accessible, so have certain booking terms and conditions. Please ensure that you have read and understood these before booking on to any of our online courses. Online webinars – from Lunch and Learn series to up to 1.5 hours All Lunch and Learn events are non-refundable Each ticket is for individual entry to the webinar. All courses start on time and we cannot accept people joining the event if they are more than 10 minutes late as this can be disruptive for other participants and the trainer. Late attendance is classed as a cancellation and is non-refundable Online training sessions and events of 2 hours or more We will accept cancellation of bookings up to five working days before the course. However, no refund or credit will be given for bookings cancelled less than five days before the course, or for non-attendance. The refund will be for the course amount less the Eventbrite booking fee. Please check your Zoom access and IT settings in advance of the event as we cannot accept late entries. Any technical issues should be raised in advance with our help team [email protected]. Full details on technical requirements can be found on our FAQs page All late attendance will be classed as a cancellation and will therefore be non-refundable Each ticket is for individual entry to the webinar. Certificates of attendance will be provided for each individual that attends and completes the full training. To ensure a mixed group of participants, a maximum of five individuals from the same organisation can attend any one training event. Cancellations by Child Bereavement UK In the unlikely event that it is necessary for Child Bereavement UK to cancel a course, due to low numbers or other unforeseen reasons, notice will be given as soon as possible. Reschedule options will be provided if possible, or if a refund is preferred, ta full refund will be sent via Eventbrite to the details provided upon registration.