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Website Terms and Conditions
Social Media User Policy
Privacy Policy
Cookie Policy
Fundraising Promise
Training Booking Terms and Conditions

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Child Bereavement UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Child Bereavement UK’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • This website includes links to external or third-party websites. Inclusion of these links implies neither endorsement nor responsibility by Child Bereavement UK. Child Bereavement UK does not give any representation regarding the quality, safety, suitability, or reliability of any external websites, or any of the content or materials contained in them. When visiting any website, it is recommended that you take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses, and other potentially destructive items. Users should review the privacy policy of any website visited, together with any terms of use, to learn what, why and how they collect and use any personally identifiable information. In no event will Child Bereavement UK be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these links.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Social Media User Policy

We will not tolerate any comments which are offensive, obscene, are defamatory, threatening, abusive, hateful, discriminatory, unintelligible, misleading, for commercial gain, unsupportive of others or inappropriate in any other way. We reserve the right to hide or delete any comments posted on our channels, as well as block or report users if we deem it to be necessary.

We aim to respond to private messages to our social media within 48 hours, but it can take longer if your message is received over the weekend or on public holidays as our channels are only monitored Monday to Friday from 9am to 5pm. For bereavement support, you can also call our Helpline on 0800 02 888 40, access Live Chat on our website, or email [email protected] between the hours of 9am-5pm, Monday to Friday.

Click here for our Privacy Policy

Click here for our Cookie Policy

Click here for our Fundraising Promise

Training booking Terms and Conditions

    In order to keep our training cost effective and accessible, we have certain booking terms and conditions.  Please ensure that you have read and understood these before booking on to any of our online courses, face-to-face sessions or bespoke training.

    Online webinars – up to 1.5 hours

    • All our webinars are non-refundable
    • Each ticket is for individual entry to the webinar.
    • Out of courtesy to all attendees, our aim is for our courses to start on time. Unless there are mitigating circumstances such as technical issues at our end, or we have agreed late admittance with you in advance, we are unable to admit latecomers if you are more than 10 minutes late as this can be disruptive for other participants and the trainer. Late attendance is classed as a cancellation and is non-refundable.

    Online virtual training sessions 3-hours 

    We will accept cancellation of bookings up to five working days before the course. However, no refund or credit will be given for bookings cancelled less than five days before the course, or for non-attendance. The refund will be for the course amount less the Eventbrite booking fee.

    • All late attendance will be classed as a cancellation and will therefore be non-refundable.
    • Please check your Zoom access and IT settings in advance of the event as we cannot accept late entries. Full details about technical requirements can be found on our FAQs page.  We cannot accept any responsibility for technical issues that are a result of your own access issues such as poor Wi-Fi or Zoom being blocked within your workplace so please check in advance.
    • Each ticket is for individual entry to the training course. Certificates of attendance will be provided for each individual that attends and completes the full training.
    • To ensure a mixed group of participants, a maximum of only five individuals from the same organisation may attend each training event.

    Study days and conferences

    • We will accept cancellation of bookings for all study days up to 28 days in advance, however a £25 administration fee will be charged. No refund or credit will be given for bookings cancelled less than 28 days before the course or for non-attendance.
    • All fees must be paid before the date of the course.
    • We reserve the right to change the venue, but alternative venues will be in the local area and appropriate for the purposes of the training.
    • Conference booking fees are non refundable.

    Cancellations by Child Bereavement UK

    • In the unlikely event that it is necessary for Child Bereavement UK to cancel a course, due to low numbers or other unforeseen reasons, notice will be given as soon as possible. Rescheduling options will be provided if possible, or if a refund is preferred, a full refund will be sent to the details provided upon registration. Child Bereavement UK is not responsible for any additional expenses incurred by individuals or organisations.

     Bespoke training

    • All bespoke training agreed directly with an organisation will be confirmed in writing before the event and agreed by both parties. A 25% deposit will be invoiced prior to the event. This deposit will be returned in the unlikely event that Child Bereavement UK has to cancel the event but will not be refunded should the organisation cancel. 
    • Child Bereavement UK will work with the organisation to ensure that the dates are suitable but it is the responsibility of the commissioning organisation to fill the course. In the event that there are fewer than six attendees then we will work with the organisation to find an alternative date, but in the event that this is not possible the training event will be cancelled.
    • The cost of the training includes an e-pack of key course slides and any relevant materials. This is sent out after the training along with the certificates. Child Bereavement UK will also carry out an evaluation and share this with the organisation.
    • Recording of the training is forbidden unless agreed in advance.
    • All training is carried out on the Child Bereavement UK Zoom platform or face to face unless agreed otherwise.
    • Travel expenses will be agreed before the event and are invoiced separately after the event.