Consent, delivery, refunds and exchanges

We aim to dispatch goods within 2-3 working days of receiving your order.

Postage and packing is added to your order before checkout, and is calculated by quantity and value of the items ordered.

We promise to always keep your details safe, we will never sell or swap data with third parties.

For more information please see our Privacy Policy

We operate a 14 days refund and exchange policy. Resources must be sent back within 14 days for a refund (excluding postage & packing). Faulty goods will be exchanged free of charge on receipt of the faulty item at the Child Bereavement UK office.

Purchase Orders

Please note we can only accept purchase order payments for orders of £100 or more and only from schools, and hospices.

Contact us

For all enquiries please contact us on 01494 569051 or email