Out-of-hours support

We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our support team is available to respond to calls, Live Chat or email from 9am - 5pm, Monday to Friday (except bank holidays). Please note, messages can be left via telephone, email or Live Chat and we will respond as soon as possible on our next working day.

Email: [email protected]
Telephone: 0800 02 888 40
Live Chat: via our website

These organisations can provide out of hours support

Organisation	Phone	Opening hours
Samaritans	Call: 116 123 Email: [email protected]	Usually open 24 hours a day, 7 days a week.
CALM Suicide support	Call: 0800 58 58 58	Usually open 24 hours a day, 7 days a week.
Childline	Call: 0800 1111	Usually open 24 hours a day, 7 days a week.
Cruse Bereavement Support	Call: 0808 808 1677	Tuesday, Wednesday and Thursdays, open until 8pm.
Cruse Scotland Bereavement support	Call: 0808 802 6161	Monday to Friday, open until 8pm.
Hopeline UK Suicide support	Call: 0800 068 4141 Text: 078600 39967 Email:[email protected]	9am to midnight every day including weekends and bank holidays.
Sands Baby loss support	Call: 0808 164 3332 Email: [email protected]	Monday to Friday, 10am to 3pm and Tuesday, Wednesday and Thursday 6pm to 9pm.
SHOUT Text messaging support service	Text: 85258	Usually open 24 hours a day, 7 days a week.
The Compassionate Friends Support for bereaved parents and families	Call: 0345 123 23 04 Email: [email protected]	Usually open 24 hours a day, 7 days a week.

Latest

Bereavement Support Practitioner | Full-time | Cheshire

Are you passionate about supporting bereaved children, young people and families, and the professionals who work with them?
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Since 2014, the generosity of Let’s Rock the 80s festival goers, staff and volunteers has been outstanding, and with your support UK Live have so far raised £980,00 for Child Bereavement UK.
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Understanding traumatic bereavement in children and young people

Interactive training - various dates

Telling a child that someone has died

It is important to tell a child of any age when someone important in their lives has died, and ideally this is done by someone who is closest to them.
Supporting bereaved children and young people

Children and young people grieve just as much as adults but they show it in different ways. Find out how you can help them and more about child grieving.
Grieving for a child of any age

The agony of losing a child of any age is unparalleled. There is no age or point in time that makes it any easier. No parent expects to face the death of their child and no grandparent expects to lose their grandchild.
When a grandparent dies

The death of a grandparent is often a child or young person’s first encounter with the death of someone important. Parents have a great deal to manage when their own parent or carer dies. There is the grief associated with their own loss, but also the reactions and responses of their children to the death of a grandparent.
Children's understanding of death at different ages

Guidance on children's understanding of death at different ages and stages of development.
Child Bereavement UK training

Child Bereavement UK designs and delivers training for professionals in health and social care, education, the emergency services and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
Children's understanding of death at different ages

Babies and young children have no understanding of the concept of death yet, long before they are able to talk, babies are likely to react to upset and changes in their environment brought about by the absence of a significant person.
Contact us

Contact details for our Helpline, departments and services.
When your baby dies

When a baby lives only a short time or dies before birth due to miscarriage, stillbirth or a painful decision to end the pregnancy, people may assume that the loss is not important. This is simply not the case.
UK death & bereavement statistics

A parent of children under 18 dies every 22 minutes in the UK; around 23,600 a year. This equates to around 111 children being bereaved of a parent every day.