Our fundraising promise

Child Bereavement UK is registered with the Fundraising Regulator, the independent regulator of charitable fundraising.

Being registered to the Fundraising Regulator means we are committed to its Fundraising Promise which outlines our commitment to our donors and the public.

We will adhere to the Fundraising Code of Practice

We will respect your rights and privacy

We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise

We will comply with the law as it applies to charities and fundraising

We promise to always put our beneficiaries and clients first and to spend money in the way that is best for them

We will keep your personal information safe. We promise not to sell or share your personal details with other charities. We never have. Your personal and financial information is held securely and in accordance with the Data Protection Act.

We promise to keep you informed about what is being achieved with your money

We will give a clear explanation of how you can make a gift and change a regular donation

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive

Where the law requires, we will get your consent before we contact you to fundraise

If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to

Feedback from our supporters is important. If you have a suggestion to make or even a compliment to share we will welcome it. If you are unhappy about something please tell us so we can make it right. Should you wish to get in touch or make a complaint please email [email protected] or Tel: 01494 568 949

If we cannot resolve your complaint, we accept the authority of the independent Fundraising Regulator to make a final adjudication. To find out more, please visit the Fundraising Regulator website

We promise to always listen to you

Latest

Newsletters

Our regular email updates include news, events, volunteering opportunities, fundraising campaigns and services.
Coronavirus information

New guidance films and information to support families and schools, and updates on current events and support services.
Coronavirus - Supporting children through difficult times

Frightening events that are widely reported in the media such as the Coronavirus pandemic can cause children to worry about themselves and others.
When you can't visit someone who is ill

Not being able to visit someone, perhaps due to the coronavirus, may add greatly to your anxiety about them. You may also be supporting children. Here are some ideas which may help.

Supporting bereaved children and young people

Children and young people grieve just as much as adults but they show it in different ways. They copy the responses of the adults around them, and rely on adults to provide them with the support.
Telling a child that someone has died

It is important to tell a child of any age when someone important in their lives has died, and ideally this is done by someone who is closest to them.
Genevieve
Coronavirus – supporting bereaved children

Frightening events widely reported in the media, such as the coronavirus Covid-19 pandemic, can cause children to worry about themselves and others.
Supporting a bereaved pupil

This comprehensive, free-to-access resource , Supporting a bereaved pupil has been developed by Child Bereavement UK in collaboration with the London Grid for Learning.
What we offer

We are recognised as the leading provider of training for professionals working with bereaved families.
Developing a bereavement policy or charter

A school with a bereavement policy is prepared and has plans in place to deal with death, grief and bereavement. This applies to supporting a bereaved pupil or member of staff as well as reacting to a critical incident or tragedy, such as the death of someone within the school community.
When your baby dies

When a baby lives only a short time or dies before birth due to miscarriage, stillbirth or a painful decision to end the pregnancy, people may assume that the loss is not important. This is simply not the case.
Coronavirus – supporting pupils

Information for education professionals supporting pupils during the coronavirus covid-19 pandemic
Get support

Who do I ask and how? Who you ask for help depends on who you trust or who you feel comfortable to approach. You may want to find a time when you and this person can have a space and time together, away from others. What kinds of help are available to me? Apps, Websites and Forums Support from teachers, schools pastoral team Groups for young people Individual or family bereavement support or counselling If you would like to talk to someone about help and support contact us on 0800028884