Take time to prepare what you will say to a young person; it is best to start by saying that you have some sad news. Find a safe space away from any distractions and consider how the young person might react to the news, being prepared to be led by them.


Tell the young person who has died, giving details of where and when, if this is known.

Check understanding

Make sure that the young person has understood what you have told them.


People react differently to hearing the news that someone has died; they may feel very shocked, upset or numb. Tell them that whatever they are feeling is OK.

Answer questions

Offer an opportunity to ask questions or talk about what happened. If you do not have the answers, say so. Take time to discuss their questions with open and honest conversations.

Share feelings

It’s okay to show your feelings; becoming emotional in front of a child or young person shows you are human and helps to let them know that is normal to feel upset and sad. Reassure them that you are okay but are feeling very sad because the person has died. Encourage the young person to share their feelings, memories, and any worries they may have.

Consider next steps

Talk with the young person about what they might do next. This might include giving them additional information as it becomes available, spending time with family, or doing something in memory of the person who has died.

Discuss support

Talk to the young person about who can support them such as their extended family, school and friends. You could also talk to them about resources and support organisations which can help them to manage their grief, or provide further support if needed.

Visit our page: How we can support you for more on our services.

You can also call our Helpline 0800 02 888 40, email [email protected], or use Live Chat on our website.