Childline

Who we are:

Childline is a private and confidential service for children and young people up to the age of 19. Our counsellors are human beings with different jobs, families and friends. They may be gay, heterosexual, bisexual, of any ethnicity or religion, have a disability or long term illness. They have all been children and had different experiences of childhood but they will never assume things about your situation or how you may be feeling. The focus will always be you and because of this, counsellors do not talk about themselves or answer personal questions. They are real people who care and want to be there for you.

What we offer:

You can contact a Childline counsellor about anything -no problem is too big or too small. Call free on 0800 1111, have a 1-2-1 chat online or send an email

Childline counsellors are trained staff and volunteers who all have experience of listening and talking to children and young people.Childline helps children and young people 24 hours a day, every day of the year. Becoming a Childline volunteer means being there when a child needs you the most. Just 4 hours out of your week can help thousands of children and young people. Sometimes all they need is someone like you who has the time to listen.

You’ll be trained and supported to develop the skills needed to offer comfort, support and practical advice to the many young people and children who call us for help. Think this may be the role for you? Learn more about our volunteer counsellor role. We also have volunteering roles on the switchboard and administration. Contact us at [email protected] for more information.

How to Contact Us:

Tel: 0800 1111
Website: www.childline.org.uk

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It is important to tell a child of any age when someone important in their lives has died, and ideally this is done by someone who is closest to them.
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Children and young people grieve just as much as adults but they show it in different ways. Find out how you can help them and more about child grieving.
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The agony of losing a child of any age is unparalleled. There is no age or point in time that makes it any easier. No parent expects to face the death of their child and no grandparent expects to lose their grandchild.
When a grandparent dies - the impact on children and young people

The death of a grandparent is often a child or young person’s first encounter with the death of someone important. Parents have a great deal to manage when their own parent or carer dies. There is the grief associated with their own loss, but also the reactions and responses of their children to the death of a grandparent.
Children's understanding of death at different ages

Babies and young children have no understanding of the concept of death yet, long before they are able to talk, babies are likely to react to upset and changes in their environment brought about by the absence of a significant person.
Child Bereavement UK training

Child Bereavement UK designs and delivers training for professionals in health and social care, education, the emergency services and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
Contact us

Contact details for our Helpline, departments and services.
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