Coronavirus (Covid-19) – our services and events

Child Bereavement UK recognises its duty of care to all those who use our bereavement services, attend our training and fundraising events, visit our premises, fundraise, volunteer or work for the charity.

We have been following government advice relating to the covid-19 pandemic and have taken action to reduce the spread of coronavirus. As a result of this, all our premises are now closed; however, our staff are working remotely and we are continuing to provide support to families by telephone and digital means.

Please find below the latest information and guidance with regard to our services and events.

We will continue to monitor the situation and will update this page to reflect any changes in government guidance and in our response. We apologise for any inconvenience that any changes to our services or activities may cause but trust that you understand that the safety and wellbeing of those who use or support our services is paramount.

Helpline for families and professionals

Our Helpline continues to operate as normal, providing confidential support, information and guidance to families and professionals. Our Helpline team is available to take calls and respond to emails and Live Chat 9am-5pm Monday-Friday (except Bank Holidays):

0800 02 888 40

[email protected]

Live Chat via the website.

Guidance for bereaved families

All our premises are now closed, however our bereavement support practitioners are working remotely and bereavement support will be offered to you by telephone or digital means.

Face-to-face groups and drop-in support services are currently postponed and our local practitioners will be in touch to discuss other means of offering support.

If you have any concerns or queries, please contact your bereavement support practitioner in the usual way, or email [email protected]

For resources to help support children during the coronavirus outbreak, view our guidance film and Information Sheet here.

Guidance for people attending training events

All our face-to-face training events have been postponed and will be rescheduled at a date to be confirmed. Delegates who have booked onto training which is postponed will be contacted directly. Please check here for up to date course information.

If you have any additional queries please email: [email protected]

Fundraising events

At this stage a number of our fundraising events have been postponed or cancelled. If you have booked to attend a ticketed event and this is postponed or cancelled, we will contact you directly. If you are planning your own fundraising event in aid of Child Bereavement UK, please follow government guidance. Please check our Get involved section for up to date event information.

If you have any additional queries please email: [email protected]

Updated: 23 March

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Who do I ask and how? Who you ask for help depends on who you trust or who you feel comfortable to approach. You may want to find a time when you and this person can have a space and time together, away from others. What kinds of help are available to me? Apps, Websites and Forums Support from teachers, schools pastoral team Groups for young people Individual or family bereavement support or counselling If you would like to talk to someone about help and support contact us on 0800028884