Ann has worked with the charity since 1996 and became its Chief Executive in 2003. She holds a BACP Accredited Diploma in Psychotherapeutic Counselling and a University Accredited Diploma in Bereavement Counselling, and has been involved in multi-disciplinary training of professionals in the area of loss and bereavement for over twenty years. She is also a qualified Chartered Accountant.

From 1995-2006 Ann was part of the Bereavement Care Team at Mayday Healthcare NHS Trust where her work involved counselling for both individuals and couples. She has also provided counselling for staff within the NHS and for children and young people within the voluntary sector. Ann has contributed to a number of professional publications and books, and has lectured nationally and internationally for the charity. She represents Child Bereavement UK on a number of steering groups, bringing the families’ perspective to projects and initiatives of national significance.