Support & guidance Find support Helpline We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our support team is available to respond to calls, Live Chat or email from 9am - 5pm, Monday to Friday (except bank holidays). Please note, messages can be left via telephone, email or Live Chat and we will respond as soon as possible on our next working day. Email: [email protected]Telephone: 0800 02 888 40Live Chat: via our website Using our Helpline, email support service or Live Chat When you contact us, we offer you time to explore your situation and provide information and emotional support. We can also direct you to other appropriate services, and can talk through approaches with you that other bereaved families have found helpful Our Helpline does not offer counselling, medical information or advice, and we are not an emergency service. We will endeavour to source interpreters/BSL interpreters where needed/possible. Our services are confidential but, to help us answer your queries and guide you to appropriate support, we may ask some questions about your situation, such as your geographical location, and your age, or the age of those you are supporting. For more information about how we use any personal information you give us, see our Privacy Policy. If you are contacting us out of hours, messages can be left via telephone, email or Live Chat and we will respond as soon as possible on our next working day. Alternatively, please see our list of charities who provide out-of-hours support. Find out about the difference between bereavement support and counselling. I contacted the helpline for some professional support how to best support a bereaved parent, which has impacted on my own emotional well-being. It was extremely helpful to talk through my worries, whilst also exploring appropriate ways I can support the family. Their knowledge and expertise has informed my practice whilst also giving me the confidence to support the bereaved families I work with. Helpline Christmas and New Year opening hours 2023-24 Friday 22 December 9am to 1.30pm Monday 25 December Closed Tuesday 26 December Closed Wednesday 27 December 10am to 4pm Thursday 28 December 10am to 4pm Friday 29 December 10am to 4pm Monday 1 January Closed Tuesday 2 January onwards, normal hours resume 9am to 5pm, Monday to Friday Have you used our Helpline or Live Chat? Please tell us what you think: Complete our short survey We are a member of the Helplines Partnership Manage Cookie Preferences