Our Helpline service

Helpline 0800 02 888 40 (Freephone. Monday – Friday, 9am – 5pm)

Email for bereavement support: [email protected]

Live Chat (Monday - Friday, 9am - 5pm)

Offering bereavement support and information. Click on the blue 'Chat with us' icon on our website.

We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our support team is available to respond to calls, Live Chat and email 9am – 5pm, Monday to Friday, except for Bank Holidays. We are a member of the Helplines Partnership.

Using our Helpline, email support service or Live Chat

When you contact us, we offer you time to explore your situation and provide information and emotional support through active listening.  We can also direct you to other appropriate services, and can talk through approaches with you that other bereaved families have found helpful. 

We do not offer counselling, medical information or advice, and we are not an emergency service. 

Our services are confidential, but to help us answer your queries and guide you to appropriate support, we may ask some questions about your situation, such as your geographical location, and your age, or the age of those you are supporting. 

For more information about how we use any personal information you give us, see our Privacy Policy.