About our Helpline

What we offer

National Helpline 0800 02 888 40 (Freephone. Monday – Friday, 9am – 5pm)

Email for bereavement support: [email protected]

Live chat (Monday - Friday, 9am - 5pm)

Offering bereavement support and information. Click on the blue 'Chat with us' icon on our website.

We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our support team is available to respond to calls, live chats and emails 9am – 5pm, Monday to Friday, except for Bank Holidays. We are a member of the Helplines Partnership.

Using our Helpline, email support service or live chat

When you contact us, we offer you time to explore your situation and provide information and emotional support through active listening. We can also direct you to other appropriate services, and can talk through approaches with you that other bereaved families have found helpful.

We do not offer counselling, medical information or advice, and we are not an emergency service.

Our services are confidential, but to help us answer your queries and guide you to appropriate support, we may ask some questions about your situation, such as your geographical location, and your age, or the age of those you are supporting.

For more information about how we use any personal information you give us, see our Privacy Policy.

Latest

Fundraising at home

Most of us are having to stay at home at the moment but that doesn't mean you can't raise funds. Here are a few fun ideas for fundraising without leaving the house.
Virtual Challenge Events

Whenever you would like!
Coronavirus – supporting children

Frightening events widely reported in the media, such as the coronavirus Covid-19 pandemic, can cause children to worry about themselves and others.
Short guidance films

With the impact of coronavirus widely reported, bereaved families may feel added anxiety. Our films provide information on supporting children and looking after yourself.

Book a course

Training delivered by skilled facilitators, combining subject knowledge with extensive experience of working in their particular field of bereavement.

Supporting bereaved children and young people

Children and young people grieve just as much as adults but they show it in different ways. They copy the responses of the adults around them, and rely on adults to provide them with the support.
Genevieve
Telling a child that someone has died

It is important to tell a child of any age when someone important in their lives has died, and ideally this is done by someone who is closest to them.
Supporting a bereaved pupil

This comprehensive, free-to-access resource , Supporting a bereaved pupil has been developed by Child Bereavement UK in collaboration with the London Grid for Learning.
What we offer

We are recognised as the leading provider of training for professionals working with bereaved families.
Coronavirus – supporting children

Frightening events widely reported in the media, such as the coronavirus Covid-19 pandemic, can cause children to worry about themselves and others.
When your baby dies

When a baby lives only a short time or dies before birth due to miscarriage, stillbirth or a painful decision to end the pregnancy, people may assume that the loss is not important. This is simply not the case.
Claudia Winkleman becomes Patron of Child Bereavement UK

Claudia Winkleman has become a Patron of Child Bereavement UK, a charity which supports families and educates professionals both when a baby or child of any age dies or is dying, and when a child is facing bereavement.
UK death & bereavement statistics

A parent of children under 18 dies every 22 minutes in the UK; around 23,600 a year. This equates to around 111 children being bereaved of a parent every day.
Grieving for a child of any age

The agony of losing a child of any age is unparalleled. There is no age or point in time that makes it any easier. No parent expects to face the death of their child and no grandparent expects to lose their grandchild.