About our Helpline

Our Helpline service

National Helpline 0800 02 888 40 (Freephone. Monday – Friday, 9am – 5pm)

Email for bereavement support: [email protected]

Live Chat (Monday - Friday, 9am - 5pm)

Offering bereavement support and information. Click on the blue 'Chat with us' icon on our website.

We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our support team is available to respond to calls, Live Chat and email 9am – 5pm, Monday to Friday, except for Bank Holidays. We are a member of the Helplines Partnership.

Using our Helpline, email support service or Live Chat

When you contact us, we offer you time to explore your situation and provide information and emotional support through active listening. We can also direct you to other appropriate services, and can talk through approaches with you that other bereaved families have found helpful.

We do not offer counselling, medical information or advice, and we are not an emergency service.

Our services are confidential, but to help us answer your queries and guide you to appropriate support, we may ask some questions about your situation, such as your geographical location, and your age, or the age of those you are supporting.

For more information about how we use any personal information you give us, see our Privacy Policy.

Latest

Bereavement Awareness for Further Education and University Staff: : Post-webinar resources
Bereavement Awareness for staff working with children with SEND: Post-webinar resources
Bereavement Awareness for School Staff: Post-webinar resources

Our aim is to empower you to feel confident to be able to offer pupils the support they may need and to develop a bereavement-aware culture within your settings, acknowledging the enduring nature of loss and helping pupils to manage their grief and develop resilience for the future.
Bereavement Awareness for Nurseries and Early Years: Post-webinar resources

Our aim is to empower you to feel confident to be able to offer pupils the support they may need and to develop a bereavement-aware culture within your settings, acknowledging the enduring nature of loss and helping pupils to manage their grief and develop resilience for the future.

Let's Rock 80s Lockdown Fest 2

Let’s Rock Lockdown Festival is back with a second festival on Friday 3rd July at 7pm. Watch from the comfort of your home.
Supporting bereaved children and young people

Children and young people grieve just as much as adults but they show it in different ways. They copy the responses of the adults around them, and rely on adults to provide them with the support.
Bereavement Awareness training for schools and Early Years settings

Bereavement awareness training webinars for education providers, designed for and by those working in the education sector. The webinars provide an introduction to supporting a bereaved pupil in nursery; primary; and secondary settings.
Telling a child that someone has died

It is important to tell a child of any age when someone important in their lives has died, and ideally this is done by someone who is closest to them.
Genevieve
Supporting a bereaved pupil

This comprehensive, free-to-access resource , Supporting a bereaved pupil has been developed by Child Bereavement UK in collaboration with the London Grid for Learning.
What we offer

We are recognised as the leading provider of training for professionals working with bereaved families.
Coronavirus – supporting bereaved children

Frightening events widely reported in the media, such as the coronavirus Covid-19 pandemic, can cause children to worry about themselves and others.
When your baby dies

When a baby lives only a short time or dies before birth due to miscarriage, stillbirth or a painful decision to end the pregnancy, people may assume that the loss is not important. This is simply not the case.
Grieving for a child of any age

The agony of losing a child of any age is unparalleled. There is no age or point in time that makes it any easier. No parent expects to face the death of their child and no grandparent expects to lose their grandchild.