What we offer

National Helpline 0800 02 888 40 (Monday – Friday, 9am – 5pm)

Freephone, confidential helpline for people affected by bereavement and professionals supporting bereaved families.

Email for bereavement support: [email protected]

Live chat (Monday - Friday, 9am - 5pm)

Offering bereavement support and information. Click on the blue 'Chat with us' icon on our website

Our Helpline, Live Chat and support email services will be open during the Christmas 2019 period at the following times: 

Monday 23 December 

Normal hours: 9:00am – 5:00pm 

Tuesday 24 December:  
Christmas Eve 

 9:00am – 2:00pm 

Christmas Day 


Boxing Day 


Friday 27 December 

10.00am – 4.00pm 

Monday 30 December 

10.00am – 4.00pm 

Tuesday 31 December 

10.00am – 4.00pm 

Wednesday 1 January 


2 January 2020 onwards 

Normal hours (9:00am – 5:00pm) 

The following helplines are open during the holidays: 

We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our helpline team is available to respond to calls, live chats and emails 9am – 5pm, Monday to Friday, except for Bank Holidays. We are a member of the Helplines Partnership.

Using our Helpline, email support service or live chat

When you contact us, we offer you time to explore your situation and provide information and emotional support through active listening.  We can also direct you to other appropriate services, and can talk through approaches with you that other bereaved families have found helpful. 

We do not offer counselling, medical information or advice, and we are not an emergency service. 

Our services are confidential, but to help us answer your queries and guide you to appropriate support, we may ask some questions about your situation, such as your geographical location, and your age, or the age of those you are supporting. 

For more information about how we use any personal information you give us, see our Privacy Policy.