We provide confidential support, information and guidance to individuals, families and professionals throughout the UK. Our support team is available to respond to calls, Live Chat and email 9am – 5pm, Monday to Friday, except Bank Holidays. 

Using our Helpline, email support service or Live Chat:

• When you contact us, we offer you time to explore your situation and provide information and emotional support. We can also direct you to other appropriate services, and can talk through approaches with you that other bereaved families have found helpful
• Our Helpline does not offer counselling, medical information or advice, and we are not an emergency service
• We will endeavour to source interpreters / BSL interpreters where needed / possible
• Our services are confidential but, to help us answer your queries and guide you to appropriate support, we may ask some questions about your situation, such as your geographical location, and your age, or the age of those you are supporting
• For more information about how we use any personal information you give us, see our Privacy Policy
• For information about out-of-hours support, click here
• To find out more about the difference between bereavement support and counselling, click here

I contacted the helpline for some professional support how to best support a bereaved parent, which has impacted on my own emotional well-being. It was extremely helpful to talk through my worries, whilst also exploring appropriate ways I can support the family. Their knowledge and expertise has informed my practice whilst also giving me the confidence to support the bereaved families I work with. 

Have you used our Helpline or Live Chat? Please tell us what you think: Complete our short survey

We are a member of the Helplines Partnership