Accessibility Expand Child Bereavement UK is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. This is an ongoing process and are constantly seeking to improve in this area. The site has been designed to adhere to best practice by following W3C standards. We aim to be ‘AA compliant’ according to WCAG guidelines and we are working towards complying with AAA standards where possible. Layout Child Bereavement UK’s website uses Cascading Style Sheets (CSS) to control all presentation and layout so that content is well structured and easily accessible via assistive devices. Font size Text size can be increased or decreased by using the zoom controls in your browser. Find the instructions for your browser below: Apple Safari Google Chrome Mozilla Firefox Microsoft Edge Website content Content across the site has been written and formatted to make it as accessible as possible: We aim to use clear and easy to understand language wherever the subject permits Semantic headings are descriptive and used to highlight sections of text Links are accompanied with meaningful text No information or navigation is conveyed through the use of colour alone Images We in the process of adding descriptive alternative text to to all images used for non-aesthetic reasons. PDF downloads There are a number of PDF documents available to view online or download across the our website. You can find out more about how to configure the free Adobe Reader software to obtain greater access to PDF files by visiting the Adobe site. More information The BBC's My Web My Way website includes help for those who may benefit from making changes to computer, browser or operating system to be able to view any website in a more accessible way. Your feedback Child Bereavement UK welcomes any comments, suggestions or feedback. If you are using adaptive technology and are having problems accessing bereavement support information on our website, please contact us with details of the problem you encountered and the technology you are using and we will do our best to help you and provide the information you need in whichever format best suits your needs.
Charter for Bereavement Support Services Expand Our charter This Charter provides our statement of how Child Bereavement UK aims to support bereaved individuals, couples and families who come to us for support. The support we provide will uphold our vision for all families to have the support they need to rebuild their lives, when a child grieves or when a child dies. The support we offer will be provided in line with our values: Integrity: We place the needs of bereaved families at the heart of everything we do. Our work is based on listening to and learning from the lived experience of the families and professionals with whom we work. We respect everyone’s experience. Confidentiality, discretion and consent are of the utmost importance in our work. Inclusiveness: We are inclusive of, and respectful to, all our stakeholders, including beneficiaries, supporters, volunteers, and colleagues, in our attitudes, behaviours and activities. We aim to use accessible language and to be open and unbiased. We welcome and respect everyone and advocate for equity, diversity and inclusion across all areas of our work. Quality: We strive for the highest standards of excellence and professionalism in all aspects of our work. We continually assess, review and improve our systems, processes and impact. Collaboration: We are committed to a culture of teamwork and collaboration, working in partnership with other organisations to improve child bereavement support. Our Bereavement Support Service aims to: Respond to your initial contact with us within the quickest timeframe possible. Offer you an initial appointment within 6 weeks from referral. Allocate a dedicated bereavement support practitioner for the duration of your support, where possible. Ensure that the support you receive will be confidential (unless we are concerned for your safety or that of another). Offer comprehensive support by liaising, with your permission, with other agencies where appropriate, such as schools, GPs etc. Signpost you to the services of other organisations if we feel they might be able to support part of your bereavement journey. Offer up to 8 sessions over a maximum period of 13 months, tailored to individual need. Positively support inclusion of and engagement with families and individuals of any gender or gender reassignment, marital or civil partnership status, disability, race, religion, faith, belief or sexual orientation. Ensure accessibility for all by offering interpreters for referrals or bereavement support sessions where needed. Seek your feedback in order to evaluate and continually improve the quality and impact of the service we provide. January 2024
Complaints Policy Expand Child Bereavement UK is committed to providing high quality, professional standards to all those who use our services and to people who support us in any way. We recognise the importance of continuous improvement and view any complaint received as an opportunity to improve our practices and services. Child Bereavement UK commits to ensuring that: People who use our services, those who support us, and the wider public know how to make a complaint and can do so easily Those making a complaint know that it will be dealt with sensitively, honestly and fairly Complaints are dealt with in a timely and efficient manner All Child Bereavement UK staff are aware of the complaints policy and procedures and feel confident in these Complaints are reviewed on a regular basis as a standing agenda item for both the Senior management Team and Board of Trustees to inform service and process improvements What is a complaint? A complaint is an expression of dissatisfaction or concern about the standard of service, actions or lack of action taken by the charity as a whole, by its members of staff, or by its volunteers, which affects an individual or group(s) of people with whom the charity is involved. How do I make a complaint? Any individual or group can make a complaint, or a complaint can be made on behalf of someone else. In cases where a complaint has been made on behalf of someone else, we will be mindful of data protection issues when responding. Complaints in relation to our services/activities can be made: In person to any Child Bereavement UK staff member By email: [email protected] By telephone to our Head Office: 01494 568900 By letter to Sue Randall, Executive Manager, Child Bereavement UK, Unit B, Knaves Beech Way, Knaves Beech Industrial Estate, Loudwater, High Wycombe, Bucks HP10 9QY Complaints regarding fundraising can be made: By email: [email protected] By telephone: 01494 568900 Any individual who posts negative feedback on any Child Bereavement UK social media channel will be invited to discuss their concerns further with a relevant staff member and/or to make a formal complaint via the channels listed above. What will be done with my complaint? All complaints will be acknowledged within five working days of receipt. We will appoint a member of the Child Bereavement UK Senior Management Team to investigate the complaint. We will inform you of the name of the person who will be investigating your complaint. We may need to ask you for any further information that will help us with our investigation; this could include asking for input from the person on whose behalf you are complaining, in such cases. We aim to resolve most complaints within fifteen working days of receipt. Some more complex issues may require investigation that might mean this is not possible; in these circumstances, we will keep you informed of progress. We will respond to you, or the person on whose behalf the complaint was made, to communicate the findings and outcome of the investigation. Any complaint which involves a potential fraud, safeguarding or whistleblowing issue will be progressed in line with our internal policies. What can I do if I’m not happy with the response I get? If you are not satisfied with the response you have received, the complaint can be referred to Child Bereavement UK’s Chief Executive. The final stage of appeal sits with Child Bereavement UK’s Board of Trustees. If you are not satisfied with the final response you have received from us, you can contact the Charity Commission (England & Wales) or the Scottish Charity Regulator; If in relation to a fundraising matter, you can contact the Fundraising Regulator. How does Child Bereavement UK use complaints to improve standards? Our first priority is to satisfactorily resolve the complaint for the person who has made the complaint. In addition, every complaint is reviewed thoroughly, so that learning points can be identified, and actions put in place, where required, to improve our services or processes. Any complaints received are collated in a confidential, anonymous complaints register which is reviewed by our Senior Management Team and reported to our Board of Trustees on a regular basis. Our complaint management for fundraising issues is linked to the requirements set by the Fundraising Regulator, and ensures that we are accountable to our supporters and beneficiaries. In order to ensure that we are responding to complaints properly and in the most constructive way possible, this policy is reviewed every two years. February 2024
Cookie Policy Expand What are cookies? Cookies are text files placed on your computer’s browser or hard drive by websites you visit. There are different types of cookie; some are essential for websites to operate properly, while others are used by websites to track visitors or are aimed at enhancing your user experience. How we use cookies We use cookies to enable visitors to navigate the site and use features to make donations, use our Live Chat, and buy merchandise. We also use cookies to track how visitors use our website to enable us to provide more enhanced personal features and improve the site. Cookies are also used with online registration forms when individuals register an interest in areas of our work. What types of cookies do we use? Strictly Necessary Cookies These cookies are essential to enable you to move around the website and use its features, such as making donations or buying merchandise. Without these cookies, we cannot provide some of the basic functionalities of our website. Performance Cookies These cookies collect information about how visitors use our websites, for instance which pages visitors go to most often, and the pages that they don’t. This helps us to understand and improve the site so it is easy to use and includes helpful content. These cookies don’t collect information that identifies visitors, so we can’t identify you individually. Functionality Cookies These cookies allow our website to remember the choices you make as you browse the site. For instance, your login details. They provide more enhanced and personal features. The information collected is anonymised and they cannot track your browsing activity on other sites once you leave our site. Third Party Cookies We use third-party cookies to check how well our Meta, Twitter and LinkedIn paid campaigns are doing and to improve their relevance to you. They allow us to reach you on these platforms if you have visited our site before and then track important behaviours that are valuable to us such as whether you fill in a contact form. Here are some links that explain interest-based advertising and how to opt-out: Information on Meta's interest-based advertising Information on Twitter’s interest-based advertising Information on LinkedIn’s interest-based advertising We also use cookies for our Google Ads Grant. These allow us to show ads that are more relevant to you. We base this on what you are searching for on Google, and web pages that appeared to interest you most when you visited our site in the past. Google Ads preferences How to turn off cookies You can turn cookies off at any time, by going into your browser settings, however this may have a detrimental effect on your user experience. If you are happy to continue letting us use cookies in the ways set out in this Policy, to help us guide our work, then you need not do anything. If you have any concerns about the cookies we use, please contact: [email protected] Links to other sites The Child Bereavement UK website contains links to other websites. We are not responsible for the content of these websites and if you follow links to other sites then any personal information you may subsequently provide will be subject to the privacy policies of those sites. February 2024
Data Protection Statement for Recruitment Expand Candidates providing applications and personal data to the Charity will be advised that their information will be stored, by means of the following statement: “It is assumed that you give consent for any personal or special categories of personal data which you submit as part of an application for this position to be processed by Child Bereavement UK (the “Charity”). If you do not accept these terms or if you do not give your consent to your data being processed and stored in this way, then please do not apply for this role. Any personal or special categories of data you send to the Charity will be used solely for the purposes of recruitment and selection in respect of the position for which you have applied. Such data will not be shared with anyone else unless there is a legal requirement to do so. If your application is unsuccessful, your personal data will be erased from our systems within 1 year except to retain a log of your name and current employer/job title and summary recruiter’s notes about your suitability for us to retain a record of your having been an applicant for this role. This will be retained indefinitely. We will only retain your CV, covering letter/email and any personal data contained in those files if you ask us to keep it for future reference in respect of any other job opportunities which may arise. If your application is successful, all personal data including our interview notes will be stored on our personnel records indefinitely. You are advised of your right to make a subject data access request in accordance with the GDPR, or to raise any complaints about data handling to The Information Commissioner's Office." Summary data will be retained on a recruitment log for each position/project undertaken. This will record the candidate’s first and last name, current employer and job title, and recruiter’s notes of assessment made for suitability for roles. These logs (held as Excel spreadsheets) are retained for legitimate business reasons which are for reporting and record purposes, and so that past candidates can be identified at a basic level in future projects where selection decisions may stand indefinitely for lawful and legitimate reasons. CVs of applicants who are rejected without interview will be immediately deleted after their basic information has been logged (as explained above). CVs and interview notes of candidates who are rejected following telephone screening or personal interview by the Charity will be deleted 6 months after their application was processed, but basic summary information will be retained. February 2024
Fundraising Promise Expand Child Bereavement UK is registered with the Fundraising Regulator, the independent regulator of charitable fundraising. Being registered to the Fundraising Regulator means we are committed to its Fundraising Promise which outlines our commitment to our donors and the public. We will adhere to the Fundraising Code of Practice We will respect your rights and privacy We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise We will comply with the law as it applies to charities and fundraising We promise to always put our beneficiaries and clients first and to spend money in the way that is best for them We will keep your personal information safe. We promise not to sell or share your personal details with other charities. We never have. Your personal and financial information is held securely and in accordance with the Data Protection Act 2018. We promise to keep you informed about what is being achieved with your money We will give a clear explanation of how you can make a gift and change a regular donation If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive Where the law requires, we will get your consent before we contact you to fundraise If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to Feedback from our supporters is important. If you have a suggestion to make or even a compliment to share we will welcome it. If you are unhappy about something please tell us so we can make it right. Should you wish to get in touch or make a complaint please email [email protected] or call 01494 568949 If we cannot resolve your complaint, we accept the authority of the independent Fundraising Regulator to make a final adjudication. To find out more, please visit the Fundraising Regulator website We promise to always listen to you. The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions. February 2024
Privacy Policy Expand Child Bereavement UK respects your privacy. We support families and educate professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. We value the privacy of the families we support, the professionals we train and our supporters. Contact us Child Bereavement UK is a registered charity (registered in England and Wales: 1040419 and Scotland: SCO42910). Our registered address is: Child Bereavement UKUnit B, Knaves Beech WayLoudwaterHigh WycombeBuckinghamshireHP10 9QY Email: [email protected]Telephone: 01494 568949 This policy was last reviewed and updated April 2024. For any data protection request, questions or concerns, please contact our Data Protection Officer [email protected]. We are registered with the Information Commissioner’s Office (ICO). If you believe we are not processing your personal data in accordance with the law, you have the right to contact the ICO. Your privacy You have the right to: - Ask us what information we hold about you and receive a copy of this data Ask us to delete or stop communication with you Ask us to transfer a copy of your details to another organisation Ask us to update information about you, if any information we hold on you is incorrect or out of date We will acknowledge and act upon your request without delay. If at any time we cannot oblige, due to legal or contractual reasons, we will explain this to you. We will only send fundraising or marketing material to you if we have clear consent or where there is a legitimate interest to do so. You can change your mind at any time, as most communication has a clear unsubscribe link. Alternatively, you can email us at [email protected] or telephone or write to us using the details above. Families receiving direct support from the charity will never receive marketing information, unless they give clear consent, which will be discussed with them at the closure of family support sessions. However, we value their feedback and may contact families from time to time to ensure our services are meeting their needs. Your data There is a variety of ways in which we may collect your personal information, for example: Basic contact details when you make an enquiry, sign up for our newsletter or make a request for training information Financial details when you donate, add gift aid, or enter an event Specific details may be required when you access our direct family support, leave gifts in a will or sign up to be a volunteer How we use your information To provide information and support through our services and facilitate our training courses Where you access one of our services, including our Helpline, or register for or enquire about attending one of our training courses, we will use the information you give us to ensure we provide the appropriate information and support, and to meet internal reporting requirements. Where this includes special category information, such as information about your health, we will ask for consent to store and use your information. To respond to or fulfil any requests, complaints or queries you make to us If you contact us directly, we will use the information you give to us to handle your enquiry or request. This may include responding to your query or feedback, or sending you relevant information, such as support information or fundraising materials. We may also keep a record of conversations we have with you, feedback you provide and any materials we send out to you. To process any donations you make, claim any relevant Gift Aid and maintain a record of your past or potential future financial contributions This includes keeping a record of any pledges, gift agreements or any other indications that you are planning to donate to us. We keep a record of any donations we receive for audit purposes, and we are legally required to keep information related to Gift Aid. We may need to use your information to prevent fraud and maintain effective cyber security. We will also use your information to administer any raffles or auctions you participate in, for example, contacting you to let you know you have won a prize. We may receive this information when you contact us directly, or when you give to us through a payroll giving agency or a third party giving platform or website. To provide you with information and support for any fundraising and campaigning events, activities or volunteering opportunities you sign up to If you have completed a form or otherwise contacted us to register or enquire about an event or activity, or to sign up to one of our campaigns, we will consider this as a request to send you details about the event, activity or campaign. Where you provide contact details, we may provide information and support by post, phone, mobile messaging, email, via social media, and any other channels for which you have provided your details. When you have asked for details of an event, we will send you information including, where relevant, ideas for fundraising and reminders and key information about the activity. We may also receive information through event organisers or through third party giving platforms or websites so we know you are fundraising for us. Where appropriate, we will use the information you provide to us or to a third party (see above) to identify any help we can offer, specific to the activity you have signed up for, and to provide necessary information to event organisers. To manage our recruitment When applying for a role with us via our online recruitment portal and/or through a recruitment agency, the personal data you provide as part of the recruitment process will only be held and processed for the purpose of the selection processes and in connection with any subsequent employment unless otherwise indicated. You will be asked to provide certain information including your name, contact details, employment history and qualifications. We will use this information to consider your application, communicate with you about your application and, where successful, follow up with references to meet statutory and internal monitoring and reporting responsibilities. We may also view social media profiles of applicants, such as on LinkedIn, to the extent that it is relevant to your application. Unsuccessful applicant data will be held confidentially within the recruitment system for a period of one year before it is deleted in order that you can access and re-use data in future applications and we can respond to any statutory reporting requests. Surveys When we collect information for this purpose, we will always explain to you at the time we collect your information how it will be used and whether it will be held anonymously or not. To keep our offices and the people in them secure We have CCTV in operation at the entrances to our Loudwater office for security purposes, to help us deter crime and protect our staff and visitors. Similar security precautions may be taken at other premises rented by the Charity. Sensitive data Additional data will be collected in relation to families who access direct support from the charity, in accordance with our family bereavement support service record-keeping policy, to ensure safe and consistent support can be delivered. The details of information storage, consent, confidentiality and safeguarding will be discussed at the outset of any direct support work. This information is only accessible to staff authorised to see it and not to other staff or volunteers. Children's data Due to the nature of our charity’s activities, we hold personal information relating to children and young people when they access direct support. These details are only held with the explicit consent of the child’s parents/guardian, or a young person themselves if they are Gillick competent. Their details are kept securely with restricted access and handled with the greatest respect for privacy. Special category In some circumstances, we may collect sensitive data. An example would be data about ethnic origin. We only hold this information for specific purposes, for a limited time, and with your explicit consent. This information is only accessible to staff authorised to see it and not to other staff or volunteers. Retention We will retain your information for no longer than is necessary or for the lifespan of our active engagement with you and to meet any legal or regulatory requirements. To comply with professional standards all information in relation to family support work will be securely stored in compliance with the most recent NHS record-keeping policy. Support partners If you access our website through another site or search engine, or if our website has links to other websites which you click on – we have no control over other support partner sites. Please refer to their Privacy & Cookie Policy. We may receive financial support through co-branding with a support partner. We never endorse or approve products and services from these partner brands. When you give a gift or fundraise for us, we may receive your information and donation from a support partner such as JustGiving, Eventbrite or Payroll Giving. We will never disclose your personal information to another party unless required by law. Sharing of information under safeguarding policies will be discussed with all families at initial contact. Transferring your information abroad To ensure we run the charity efficiently and offer an appropriate service, we use several systems and applications. The information in some of these systems may be transferred to one of our reputable service providers who may store and process this information outside the United Kingdom. We carry out our own due diligence and work under agreed Data Processing Agreements. We have suitable safeguards in place, which includes standard contractual clause agreements as required by the General Data Protection Regulation (GDPR). Data security We take appropriate technical and organisational security measures to safeguard all personal information. We use industry-standard high encryption security measures to protect from loss, misuse or alteration of data under our control. Information in relation to families who receive direct support is securely locked down, so it is only available to Bereavement Support staff and not to other Child Bereavement UK staff or volunteers. If we make any significant changes to the way we manage your personal information or communicate with you, we will update this policy and make you aware of these changes. Research On occasion we may carry out research to determine whether an individual may be a potential major donor or attendee of a special event. We use information available from public sources such as Google, Companies House, The Charity Commission, Electoral Roll Register, Zoopla, reputable news articles, company websites, professional biographies on networking sites as well as geographic and demographic information based on postcodes. The type of information we collect includes career overview, estimated gift capacity, history of giving to our charity and how the individual is connected with Child Bereavement UK, public information on any philanthropic activities and a top-line check on any ethical concerns. We may also research public records of an individual’s trusteeships and previous gifts made to charity or whether a company that the individual is connected to has a corporate social responsibility (CSR) programme. Occasionally we may also research any key networks that the individual is publicly known to be a member of such as being on the board of a not for profit or philanthropic body which may have relevance to our activities. We may also use profiling to produce short biographies of individuals where they are due to meet with one of our staff or attend an event that we may be hosting. This is to enable relevant staff members who are also attending the meeting or event to understand who those individuals are and what their interest or connection to Child Bereavement UK may be. We always seek to ensure that any research or profiling is done in a way that does not unreasonably or unexpectedly intrude on an individual’s privacy. Segmenting and targeting We target fundraising supporters by type of supporter, levels of giving based on giving history, when the supporter last donated, and how engaged the supporter is within certain communication methods. We also use a propensity modelling software that uses machine learning technology to generate predictions about how donors are likely to behave. These approaches enable us to better target fundraising appeals and mailings that may be of interest to that individual and get them involved. February 2024
Social Media User Policy Expand We will not tolerate any comments which are offensive, obscene, are defamatory, threatening, abusive, hateful, discriminatory, unintelligible, misleading, for commercial gain, unsupportive of others or inappropriate in any other way. We reserve the right to hide or delete any comments posted on our channels, as well as block or report users if we deem it to be necessary. We aim to respond to private messages to our social media within 48 hours, but it can take longer if your message is received over the weekend or on public holidays as our channels are only monitored Monday to Friday from 9am to 5pm. For bereavement support, you can also call our Helpline on 0800 02 888 40, access Live Chat on our website, or email [email protected] between the hours of 9am-5pm, Monday to Friday. February 2024
Training Terms and Conditions Expand Please ensure that you have read and understood our training terms and conditions before booking on to any of our training. Webinars – up to 1.5 hours All tickets to our webinars are non-refundable. Each ticket is for one person’s individual entry to the webinar. Out of courtesy to all attendees, our aim is for courses to start on time. To reduce disruption, anyone who is more than 15 minutes late will not be admitted into the webinar. Due to the nature of our webinars please note that your audio and video will be disabled automatically but you will still be able to communicate with the trainer using the 'Chat' function in Zoom. Online training - 3 hours We will accept cancellation of bookings up to five working days before the training. However, no refund or credit will be given for bookings cancelled less than five days before the training, or for non-attendance. The refund will be for the ticket amount less the Eventbrite booking fee. Unless there are mitigating circumstances such as technical issues at our end, or we have agreed late admittance with you in advance, we are unable to admit latecomers if you are more than 15 minutes late as this can be disruptive for other participants and the trainer. Late attendance is classed as a cancellation and is non-refundable. Please check your Zoom access and IT settings in advance of the event to ensure that you are logged in on time. Details about technical requirements for Zoom can be found on our training frequently asked questions. We cannot accept any responsibility for technical issues that are a result of your own access issues such as poor Wi-Fi or Zoom being blocked within your workplace, so please check in advance. Every person attending must have an individual ticket, even if colleagues are sharing a device. Each ticket is valid for one person’s individual entry to the training. Certificates of attendance will be provided for each individual who attends and completes the full training. To ensure a mixed group of participants, a maximum of five individuals from the same organisation may attend any one training event, unless an exemption is agreed with a member of a training team. In person training and conferences We will accept cancellation of bookings for all in person training and conferences up to 21 days in advance; however, a £25 administration fee will be charged. No refund or credit will be given for bookings cancelled less than 21 days before the training or for non-attendance. All fees must be paid before the date of the training or conference. We reserve the right to change the venue, but alternative venues will be in the local area and appropriate for the purposes of the training. Bespoke training All bespoke training agreed directly with an organisation will be confirmed in writing before the event and agreed by both parties. A 25% deposit may be invoiced prior to the event. This deposit will be returned in the unlikely event that Child Bereavement UK has to cancel the event but will not be refunded should the commissioning organisation cancel. Child Bereavement UK will work with the organisation to ensure that the dates are suitable, but it is the responsibility of the commissioning organisation to fill the course. In the event that there are fewer than six attendees, at the request of the commissioning organisation, we will work to find an alternative date whenever possible. Child Bereavement UK does not allow recording of training sessions. All training is carried out on the Child Bereavement UK Zoom platform or face to face, unless agreed otherwise. Cancellations by Child Bereavement UK In the unlikely event that it is necessary for Child Bereavement UK to cancel training, notice will be given as soon as possible. Rescheduling options will be provided if possible or, if a refund is preferred, a full refund will be sent to the contact details provided upon registration. Child Bereavement UK is not responsible for any additional expenses incurred by individuals or organisations. Contact us Email: [email protected]Telephone: 01494 568 908 February 2024
Website Terms and Conditions Expand Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Child Bereavement UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Child Bereavement UK’ or ‘us’ or ‘we’ refers to the owner and operator of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced on this website which are not the property of, or licensed to, the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. This website includes links to external or third-party websites. Inclusion of these links implies neither endorsement nor responsibility by Child Bereavement UK. Child Bereavement UK does not give any representation regarding the quality, safety, suitability, or reliability of any external websites, or any of the content or materials contained in them. When visiting any website, it is recommended that you take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses, and other potentially destructive items. Users should review the privacy policy of any website visited, together with any terms of use, to learn what, why and how they collect and use any personally identifiable information. In no event will Child Bereavement UK be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of these links. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. February 2024