Please ensure that you have read and understood our training terms and conditions before booking on to any of our training.

Online webinars – up to 1.5 hours

  • All tickets to our webinars are non-refundable
  • Each ticket is for one person's individual entry to the webinar.
  • Out of courtesy to all our attendees, our aim is for courses to start on time. To reduce disruption, anyone who is more than 15 minutes late will not be admitted into the webinar.
  • Due to the nature of our webinars please note that your audio and video will be disabled automatically but you will still be able to communicate with the trainer using the 'Chat' function in Zoom.

Online interactive training sessions - 3 hours 

We will accept cancellation of bookings up to five working days before the course. However, no refund or credit will be given for bookings cancelled less than five days before the course, or for non-attendance. The refund will be for the course amount less the Eventbrite booking fee.

  • Unless there are mitigating circumstances such as technical issues at our end, or we have agreed late admittance with you in advance, we are unable to admit latecomers if you are more than 10 minutes late as this can be disruptive for other participants and the trainer. Late attendance is classed as a cancellation and is non-refundable.
  • Please check your Zoom access and IT settings in advance of the event to ensure you are longed in on time. Details about technical requirements for Zoom can be found on our training frequently asked questions. We cannot accept any responsibility for technical issues that are a result of your own access issues such as poor Wi-Fi or Zoom being blocked within your workplace, so please check in advance.
  • Every person attending must have an individual ticket, even if colleagues are sharing a device. Each ticket is valid for one person's individual entry to the training.
  • Certificates of attendance will be provided for each individual who attends and completes the full training.
  • To ensure a mixed group of participants, a maximum of five individuals from the same organisation may attend any one training event, unless an exemption is agreed with a member of the training team.

Study days and conferences

  • We will accept cancellation of bookings for all conference/study days up to 21 days in advance; however, a £25 administration fee will be charged. No refund or credit will be given for bookings cancelled less than 21 days before the course or for non-attendance.
  • All fees must be paid before the date of the course.
  • For in-person sessions, we reserve the right to change the venue, but alternative venues will be in the local area and appropriate for the purposes of the training.

 Bespoke training

  • All bespoke training agreed directly with an organisation will be confirmed in writing before the event and agreed by both parties. A 25% deposit may be invoiced prior to the event. This deposit will be returned in the unlikely event that Child Bereavement UK has to cancel the event but will not be refunded should the commissioning organisation cancel. 
  • Child Bereavement UK will work with the organisation to ensure that the dates are suitable, but it is the responsibility of the commissioning organisation to fill the course. In the event that there are fewer than six attendees, at the request of the commissioning organisation, we will work to find an alternative date whenever possible.
  • Child Bereavement UK does not allow recording of training sessions. 
  • All training is carried out on the Child Bereavement UK Zoom platform or face to face, unless agreed otherwise.

Cancellations by Child Bereavement UK

In the unlikely event that it is necessary for Child Bereavement UK to cancel a course, notice will be given as soon as possible. Rescheduling options will be provided if possible or, if a refund is preferred, a full refund will be sent to the contact details provided upon registration. Child Bereavement UK is not responsible for any additional expenses incurred by individuals or organisations.