11 May 2020, London
9.30 - 16.00 (registration at 9.00)

This course has been postponed but we hope to reschedule it in the near future.


An interactive, multi-disciplinary masterclass focused on understanding the causes of conflict between families and health professionals and learning mediation and communication skills for managing conflicts and delivering difficult or unexpected news.

Target audience – Health professionals of all disciplines working in acute or community healthcare settings.

Entry-level requirements –  Delegates must have attended a Child Bereavement UK workshop in the last five years, or provide evidence of having attended a recognised bereavement training course.

Learning Outcomes

On completion of this Masterclass, participants will have:-

  • Explore and discuss the impact of conflict on parents/carers and health professionals and how this may affect the treatment and care of a child or young people
  • Understand the triggers and causes of conflicts between families and health professionals and how conflict can escalate if left unmanaged
  • Be informed about recent research relating to the incidence, causes and management of conflict in healthcare settings.
  • Learn mediation and communication skills for supporting health professionals to deliver difficult or unexpected news to families
  • Practice using mediation and communication skills for supporting health professionals to deliver difficult or unexpected news to families
  • Explore the importance of working as a team to recognise and manage conflict.



Book your place 

To book your place, please complete the booking form and return to the Training Department or call us on 01494 568909.


Sarah Barclay: Sarah is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is an accredited mediator and also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. She has a Masters degree in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter. The Medical Mediation Foundation has recently won Mediation Programme of the Year in the National Mediation Awards for its work on the Evelina Resolution Project.

Paula Abramson: Paula is a psychotherapist and trainer. Until recently she was Director of Training Development at Child Bereavement UK where she oversaw a team of training coordinators, to ensure the smooth running of CBUK’s extensive training programme..

Paula graduated from Westminster Pastoral Foundation in 2004 as a psychodynamic psychotherapist and has worked in a variety of roles and settings. Before joining CBUK, Paula worked as a counsellor within the NHS. She worked for many years at St. George’s Hospital in SW London, initially as a counsellor in the neonatal unit, providing support to families and staff. She then worked as a bereavement counsellor for Wandsworth Child Death Overview Panel, providing bereavement support to families and supporting professionals.

Paula is a trained Schwartz Round facilitator and has experience in providing supervision and facilitating staff debriefs, within the NHS and charity sectors.

Paula is a member of the All Party Parliamentary Group on Baby Loss. She consults on projects such as the National Bereavement Care Pathway and is regularly asked to speak at Study Days and Conferences on issues relating to baby loss and child bereavement. Paula has recently authored and co-authored papers with the focus on sensitive communication and breaking bad news.